Watch FreeITSM in Action
Video walkthroughs of each module
Ticket Management Overview
A walkthrough of the three-panel ticket inbox, email integration, assignment, and the complete ticket lifecycle.
Asset Management & vCenter
See how to track IT assets, assign them to users, and discover VMs from VMware vCenter automatically.
Knowledge Base & AI Chat
Creating articles, tagging, searching, and using the AI-powered chat assistant to find answers instantly.
Change Management Workflow
Planning, documenting, and tracking IT changes through the approval workflow from draft to completion.
Calendar & Event Tracking
Setting up event categories and tracking certificates, contracts, and maintenance windows on the calendar.
Daily Infrastructure Checks
Recording daily RAG status checks, viewing 30-day trends, and exporting results to PDF.
System Logs & Audit Trails
Reviewing login attempts, email import logs, and system event audit trails.
Software Inventory
Browsing the software inventory, tracking installations across machines, and using the external API.
Form Builder & Submissions
Building custom forms with the drag-and-drop builder, publishing them, and managing submissions.
Auto-Generated Documentation
Scanning the codebase, browsing files, searching functions, and exploring database table schemas.
Configuration Management Database
Defining classes and properties, AI-suggesting fields for a new class, creating objects, and seeing the AI summary, Impact panel and ticket Activity panel come to life.
Visual Architecture Diagrams over the CMDB
Drag classes onto the canvas, bind to real CMDB objects, pull in related neighbours with one click, then zoom, present, auto-centre, and export to PNG / PDF.
Cross-Module Automation with AI Co-Author
Build a workflow on the visual canvas — trigger, conditions, actions — or describe it in plain English and let the AI scaffold it for you. Watch a ticket priority change trigger an email and a follow-up task in real time.